Privacy policy

Title

Last updated: November 2025

1. Contact

2. General

3.  Changes to This Privacy Policy

4.  How We Collect and Use Your Personal Information

5. What Personal Information We Collect

6. How We Use Your Personal Information

7. Cookies

8. How We Disclose Personal Information

9. Third Party Websites and Links

10. Children’s Data

11. Security and Retention of Your Information

12. Your Rights and Choices

13. Complaints

14. International Users

1. contact

If you have any questions about this policy, need more information about how we protect your privacy, or wish to make a request, you can reach us at
contact@elohium.com

We’ll respond with care and in good faith, as transparency and trust are part of everything we create.

2. general

This Privacy Policy describes how Elohium (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.elohium.com (the "Site") or otherwise communicate with us (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

 

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

3. changes to this privacy policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.


We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

4. how we collect and use your personal information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below.


The information that we collect and use varies depending 

on how you interact with us.


In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

5. what personal information we collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can be associated with you. The following section describes the categories and specific types of personal information we collect.

 

Information that you directly submit to us through our Services may include basic contact details including your name, address, phone number, and email; order information including your name, billing address, shipping address, payment confirmation, email address, and phone number; account information including your username, password, and security questions; shopping information including the items you view, add to your cart, or wishlist; and customer support information including the details you choose to share when communicating with us, for example through a contact form or message. Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

 

We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include details about how you access and use our Site and your account, such as device information, browser information, IP address, network connection details, and interaction data.

 

We may also obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as companies supporting our Site and Services, like Shopify; payment processors, who collect payment information (for example, bank account, credit or debit card details, and billing address) to process your payment and deliver the products or services you have ordered; and third parties we work with, who may automatically collect information using online tracking technologies such as pixels, web beacons, cookies, or third-party libraries when you visit our Site, open or click on emails we send, or interact with our Services or advertisements.

 

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided to us by third parties or for their privacy practices. For more details, see the section “Third Party Websites and Links.”

6. how we use your personal information

Providing Products and Services.
We use your personal information to provide you with the Services in order to perform our contract with you. This includes processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, as well as creating, maintaining, and managing your account. We also use this information to arrange for shipping, facilitate returns and exchanges, and enable you to post reviews.

 

Marketing and Advertising.
We use your personal information for marketing, advertising, and promotional purposes — for example, to send you updates, offers, or announcements by email, text message, or postal mail, and to show you relevant advertisements for our products or services. This may also include using your information to tailor the Services and advertising shown on our Site and other platforms.

 

Security and Fraud Prevention.

We use your personal information to detect, investigate, and take action regarding potential fraudulent, illegal, or malicious activity. If you register an account, you are responsible for keeping your credentials secure. Do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

 

Communicating with You.
We use your personal information to provide customer support and improve our Services. This use of your data is based on our legitimate interest to respond to your inquiries, offer effective service, and maintain a trusted relationship with you.

7. cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies related to powering our store with Shopify, please refer to Shopify’s Cookie Policy.

 

We use Cookies to operate and improve our Site and Services — for example, to remember your actions and preferences, to analyze how our Services are used, and to help us better understand and optimize user experience. These purposes are part of our legitimate interests to administer, improve, and enhance our Services.

We may also allow third parties and service providers to use Cookies on our Site to help tailor the Services, products, and advertising shown on our Site and across other websites.

 

Most browsers automatically accept Cookies by default, but you can adjust your browser settings to remove or reject them. Please note that removing or blocking Cookies may negatively affect your user experience and could cause some parts of the Services — including certain features or functionality — to work incorrectly or become unavailable. Additionally, blocking Cookies may not fully prevent how information is shared with third parties such as our advertising partners.

8. how we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

 

*With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).

 

*With business and marketing partners, including Shopify, to provide services and advertise to you. These partners will use your information in accordance with their own privacy notices.

 

*When you direct, request, or otherwise consent to our disclosure of certain information to third parties (for example, to ship products or enable integrations with social media widgets or login features).

 

*With our affiliates or within our corporate group, in our legitimate interests to operate successfully.

 

*In connection with a business transaction such as a merger or bankruptcy, or to comply with legal obligations (including subpoenas, search warrants, or court orders), enforce terms of service, or protect the rights of our users or others.

 

Over the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (denoted by *) for the purposes described in How We Collect and Use Your Personal Information and How We Disclose Personal Information.

Category

  • Identifiers such as basic contact details and certain order or account information
  • Commercial information such as order details, shopping and customer support information
  • Internet or similar network activity, such as Usage Data

Categories of Recipients

  • Vendors and third parties performing services on our behalf (e.g., internet service providers, payment processors, fulfillment and customer support partners, data analytics providers)
  • Business and marketing partners
  • Affiliates

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

 

The Services may allow you to post product reviews or other user-generated content. If you choose to share content publicly, it may be accessible to anyone. We cannot control who views or uses this information, nor ensure that third parties will respect your privacy or security. We are not responsible for the use, accuracy, or misuse of any information that you make publicly available or that is shared with or by third parties.

9. Third Party Websites and Links

Our Site may include links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, please review their privacy and security policies as well as their terms and conditions.

 

We do not guarantee and are not responsible for the privacy, security, accuracy, completeness, or reliability of any information found on third-party sites. Information you provide on public or semi-public platforms — including social media networks — may be visible to other users of those platforms or of our Services, without limitation as to its use by us or by third parties.

 

The inclusion of such links does not imply any endorsement of the content, policies, or owners of those third-party platforms, except as explicitly stated within our Services.

10. Children’s Data

The Services are not intended for use by children, and we do not knowingly collect any personal information from individuals under 16 years of age.

 

If you are a parent or legal guardian and believe that your child has provided personal information to us, please contact us using the details below to request its deletion.

 

As of the effective date of this Privacy Policy, we have no actual knowledge of “sharing” or “selling” (as defined by applicable law) personal information of individuals under the age of 16.

11. Security and Retention of Your Information

Please note that no security measures are completely foolproof or impenetrable, and we cannot guarantee “perfect security.” Any information you transmit to us may not be fully secure while in transit. We recommend avoiding the use of unsecure channels to communicate sensitive or confidential data.

 

The length of time we retain your personal information depends on various factors — including whether it is needed to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

12. Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. These rights are not absolute and may apply only in certain circumstances. In some cases, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
  • Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
  • Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
  • Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights via our Site or by contacting us using the details provided below.

 

We will not discriminate against you for exercising any of your rights. However, we may need to collect certain information to verify your identity (such as your email address or account information) before responding to your request.

 

In accordance with applicable laws, you may also designate an authorized agent to make requests on your behalf. Before accepting such a request, we may require proof that the agent is authorized to act for you and may also need to verify your identity directly.

 

We will respond to all valid requests within the time frame required by applicable law.

13. Complaints

If you have any complaints about how we process your personal information, please contact us using the details provided below.

 

If you are not satisfied with our response, you may have the right to appeal our decision by contacting us again using the same details, or to lodge your complaint with your local data protection authority.

14. International Users

Please note that we may transfer, store, and process your personal information outside the country you live in, including the United States. Your information may also be processed by our staff, third-party service providers, and trusted partners located in these countries.

 

If we transfer your personal information from Europe, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent agreements approved by the relevant data protection authorities, unless the transfer is made to a country officially recognized as providing an adequate level of protection.