Refund & Returns policy

Title

Last updated: November 2025

1. General

2. Damages and Issues

3. Exchanges

4. Exceptions / non-returnable items

5. European Union 14 day Cooling Off Period

6. Refunds

1. general

We want every order from Elohium to bring joy and peace of heart.
Because each item is made or delivered especially for you, we handle returns and refunds with care and understanding.

 

Digital Products

All digital products — including downloads, editable templates, and instant access files — are non-refundable, as they cannot be returned once delivered.
If you experience any issue accessing your files or notice an error in your order, please reach out to us at contact@elohium.com.
We’ll make sure everything is resolved smoothly and you receive exactly what you ordered.

 

Printed Products

Printed items are created on demand and personalized for each customer, so we do not accept standard returns.
However, if something isn’t right — your item arrives damaged, misprinted, or there’s any issue with your order — please contact us at contact@elohium.com.
We’ll review it together and find the best possible solution.

 

Items returned to us without prior approval will not be accepted.

2. damages and issues

Please check your order as soon as it arrives and contact us right away if there’s any issue — such as a damaged, misprinted, or incorrect item.
You can reach us at contact@elohium.com, and we’ll carefully review your case to make it right.

3. exchanges

Because each Elohium product is made to order, we do not offer direct exchanges.


If something is wrong with your item, please get in touch with us instead of sending it back.


We’ll help you find the best solution, whether that’s a replacement or another form of support.

4. exceptions / non-returnable items

Our products are created with care and personalized for each order, which means that:

 

Digital downloads and editable templates are non-returnable once delivered.

Printed items are made on demand and cannot be returned unless there’s a quality issue or printing error.

 

Gift cards and custom designs are also non-refundable.

 

If you have any questions or concerns about your order, please contact us — we’ll review every situation with understanding and fairness.

5. european union 14 day cooling off period

For customers in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order.


Please note that this right does not apply to digital downloads that have already been accessed or to personalized, made-to-order printed items.

5. refunds

As all Elohium products are digital or made to order, refunds are not available once an order is completed.


If you experience any issue with your order — such as a download error, printing problem, or damaged item — please contact us. We’ll review your case and find an appropriate solution.


Each situation is handled individually to ensure fairness and quality.